Shipping policy

Here is a complete, copy-and-paste ready Shipping Policy for your Shopify store.

I have written it to be 100% complete so you do not have to fill in any blanks, using standard Australian courier terms, a $35 flat rate, and a note about heavy parcel delivery.

Shipping Policy

Thank you for visiting and shopping with us. Following are the terms and conditions that constitute our Shipping Policy.

1. Domestic Shipping Rates

  • Flat Rate Shipping: We charge a flat rate of $35.00 for all orders shipped within Australia.

  • Heavy-Duty Packaging: Because our products are precision-crafted from solid, heavy 3mm steel, this flat rate covers the specialized, robust packaging required to ensure your items arrive safely and undamaged.

2. Shipment Processing Time

  • All orders are processed within 2–4 business days.

  • Orders are not shipped or delivered on weekends or public holidays.

     

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

3. Shipping Rates & Delivery Estimates

  • Delivery Method: Standard Courier (e.g., Australia Post, Aramex, or specialized freight depending on parcel size and weight).

  • Estimated Delivery Time: 3–7 business days after processing (regional areas may take longer).

  • Please note: Delivery delays can occasionally occur due to courier peak seasons or unexpected logistical disruptions.

4. Shipment Confirmation & Order Tracking

  • You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s).

  • The tracking number will become active within 24 hours.

5. Damages and Lost Parcels

  • We take great care in packing our heavy steel items to prevent damage. However, if your order arrives damaged or is lost in transit, please take clear photos of the packaging and product immediately and contact our customer support team.

  • Please save all packaging materials and damaged goods before filing a claim so we can process a replacement for you as quickly as possible.

6. International Shipping

  • We currently only ship to addresses within Australia and do not offer international shipping through our standard checkout.